Sam's Club Travel Privacy Pledge

We understand that making purchases online involves a great deal of trust on your part; we take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personally identifiable information ("PII") you provide us. (PII includes information that can be linked to a specific individual, such as name, address, phone number, or e-mail address.)

Therefore, as a visitor to the Sam's Club Travel U.S. Web sites ("Sam's Club Travel"), you have the right to understand our information privacy practices prior to providing Sam's Club Travel with any of your PII.

What information we collect
Sam's Club Travel only collects PII that you voluntarily provide to us.
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How we use your information
Sam's Club Travel uses your PII only for the purpose of responding to and fulfilling your requests for Sam's Club Travel travel products and services.
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Who we share your information with
Sam's Club Travel will only share your PII with our authorized travel service providers, and only as necessary in order to complete a transaction that you specifically request. Sam's Club Travel does not sell or rent your PII to anyone.
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How you can control the use of your information
Sam's Club Travel provides you with choice and control over the collection and use of your PII, as well as a means of updating, correcting, or removing any PII stored in your customer profile.
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How you can decide what marketing communications you'll receive
Sam's Club Travel provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Sam's Club Travel. If you choose not to sign up for any of the promotional e-mail services that Sam's Club Travel provides, then Sam's Club Travel will only send you e-mail that relates to a specific travel purchase you have made on Sam's Club Travel.
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How we protect your information
To ensure the confidentiality of your PII, Sam's Club Travel uses leading security technology and procedures.
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By providing you with this Privacy Statement, Sam's Club Travel is pledging our continued commitment to protecting the information you provide us.

Questions regarding this statement should be e-mailed to Sam's Club Travel or sent via postal mail to
Sam's Club Travel, attn: Privacy Officer,
Legal Department
3150 139th Avenue SE
Bellevue, WA 98005

The Sam's Club Travel Privacy Statement

This Sam's Club Travel Privacy Statement discloses the information privacy practices for the Sam's Club Travel United States Web sites ("Sam's Club Travel"). The Sam's Club Travel Web site is intended for use by residents of the U.S. that are over 18 years of age.

Information collected about you
Sam's Club Travel collects Personally Identifiable Information ("PII") about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a member of Sam's Club Travel in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of Sam's Club Travel can be accessed without providing any PII.

On all Sam's Club Travel pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.

Sam's Club Travel collects PII when you:

• Become a Sam's Club Travel member
• Complete a traveler profile
• Purchase travel
• Participate in a survey, contest, or sweepstakes
• Contact Sam's Club Travel

Member information
Sam's Club Travel collects your Member ID, password, and e-mail address when you register to become a member of our Web site.

Traveler profile information
Sam's Club Travel collects the full name and contact number for a traveler when a travel reservation is made. We may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options. This information is stored in the My Profile area of a member's Sam's Club Travel account.

When someone other than yourself is accompanying you on travel purchased through Sam's Club Travel, we may collect PII and travel preferences about that individual. You should obtain the consent of other individuals prior to providing Sam's Club Travel with their full names, contact numbers, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

Purchase information
Sam's Club Travel collects the billing address of the credit card that is used to purchase travel. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel purchased through WWTE. Please view our Credit Card Guarantee for additional information on the Sam's Club Travel commitment to protecting your credit card security.

Surveys, contests, and sweepstakes
Occasionally, Sam's Club Travel may offer our members and site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by Sam's Club Travel when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address.

Contacting Sam's Club Travel
Some information is collected automatically every time you visit Sam's Club Travel (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.
Sam's Club Travel Web pages may contain electronic images known as Web beacons - sometimes called single-pixel GIFs - that allow Sam's Club Travel to count users who have visited those pages. Web beacons do not access or capture your personal information; they are a technique we use to compile aggregated statistics about Sam's Club Travel Web site usage. You may find more information about Web beacons at the Network Advertising Initiative

Our partners
Sam's Club Travel has partnered with reputable third parties to offer our members and site visitors a variety of products and services. All travel services throughout Sam's Club Travel that are provided by a third-party are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Sam's Club Travel. We encourage you to review our business partners' privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Other information we collect
Some information is collected automatically every time you visit Sam's Club Travel.  Sam's Club Travel collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit Sam's Club Travel. You do not provide this information—it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII.

Cookies
As a member or visitor to Sam's Club Travel you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by Sam's Club Travel.

When you access the My Itineraries or My Profile areas of the Sam's Club Travel Web site, reserve or purchase travel, or use selected travel planning tools, Sam's Club Travel requires you to sign in as a member, using your Member ID and password. Once you sign in as an Sam's Club Travel member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer. Permanent cookie files remain on your computer's hard drive for five years from December 31 of the year the file was first placed on your computer, or until you manually delete it.

A cookie file may also be placed on your hard drive by Sam's Club Travel's third-party advertising companies or by Sam's Club Travel affiliates. We use third-party advertising companies to place ads when you visit our Web site. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your PII.

Computer information
Sam's Club Travel collects certain technical information from your computer each time you request a page during a visit to Sam's Club Travel. This information is collected from your computer's Web browser and may include your IP address, operating system, Web browser software (i.e. Netscape Navigator or Internet Explorer), and referrer Web site. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether PII may be used to identify you.

Use of your information
Information collected on Sam's Club Travel may be used to:

• Register you as an Sam's Club Travel member
• Plan and purchase travel
• Send notifications or communications
• Respond to your questions or suggestions
• Improve the quality of your visit to our site

Travel planning and purchase
Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.

E-mail notifications
If you chose to receive communications from Sam's Club Travel about special promotions when registering as an Sam's Club Travel member, we may use your e-mail address to send you communications about surveys, contests, sweepstakes, promotions, flight specials, or other travel opportunities on Sam's Club Travel and its marketing partners. We may use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary.

Responses to your questions or suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Sam's Club Travel, or accessing your account.

Improving the quality of your visit to our site
We collect information about (e.g., travel information) based upon your navigation of our site in order to better understand and serve our customers. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programs and content that will be of interest to our members and site visitors. No PII is collected unless your explicitly provide it.

Sharing your information
Sam's Club Travel does not sell or rent your PII to anyone.

WWTE processes Personally Identifiable Information ("PII") about you in order to process and fulfill travel requests. WWTE collects the full name and contact number for a traveler when a travel reservation is made. WWTE may also collect information about each traveler's preferences, including meal requests, seat selection, frequent flyer/hotel/car rental programs and membership numbers, and ticketing options.

When someone other than yourself is accompanying you on travel offered through WWTE, PII and travel preferences about that individual may be collected. You must obtain the consent of other individuals prior to providing WWTE with their full names, contact numbers, and travel preferences, as they will be unable to directly access its systems to view or change any information you provide on their behalf. WWTE collects the billing address of the credit card that is used to reserve travel. WWTE will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for travel offered through this web site.

WWTE may also process information about you (e.g., travel information) based upon your navigation of this Web site in order to better understand and serve the customers and visitors to the Web site. This data allows WWTE to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programs and content that will be of interest to site visitors.

Transfers and Disclosure of Personal Information.

Service providers. To provide and process the travel services you reserve, WWTE shares your PII with service providers and travel suppliers that perform certain services or functions on its behalf. These service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. They will disclose information about your traveler profile to hotel, airline, and/or car rental suppliers whose products you have reserved. As with any other travel agent, this information must be shared with travel suppliers to confirm your reservation and travel. These travel suppliers may contact you directly as necessary to obtain additional information about your confirmed reservation. Although WWTE offers travel products from air, hotel, and car rental suppliers that are reputable companies, WWTE cannot enforce limitations on these suppliers from using or disclosing your information without your permission. Therefore, WWTE encourages you to review the information privacy practices of any travel suppliers whose products you reserve on these Web pages.

Telephone reservations. In the event that you make a new, or update an existing, travel reservation by calling a designated telephone number, your PII may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Legal obligations. WWTE may be required by law to disclose information you have provided in obtaining its travel products or services. WWTE may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for WWTE to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

International transfers. WWTE centralises its records of PII for all its operations, in the United States. As a consequence, some of the processing of your PII will occur internationally, including within the United States, and your PII may be transferred internationally for this purpose. Further, travel suppliers are provided information about your travel profile to process and confirm your reservations and these suppliers may be located anywhere in the world where you have reserved travel. Some countries, including the United States, may have laws that are less protective of your PII than those in the country where you reside. By completing a reservation through WWTE you give your consent to this transfer and processing of your PII.

Travel to the US. Under U.S. Law, U.S. Customs and Border Protection (CBP) will receive some of your travel and reservation information, known as Passenger Name Record or PNR data, about passengers flying between the European Union and the U.S.A. The European Commission has determined that CBP provides an adequate level of protection so permitting transfers of PNR data to the U.S.A. For more information, visit: http://www.europa.eu.int/comm/internal_market/privacy/adequacy_en.htm

CBP has undertaken that it uses this PNR data for the purposes of preventing and combating terrorism and other transnational serious crimes. The PNR may include information provided during the booking process or held by airlines or travel agents. The information will be retained for at least three years and six months and may be shared with other authorities. For further information about these arrangements, including measures to safeguard your PII, see: http://www.dhs.gov/xlibrary/assets/privacy/privacy_stmt_pnr.pdf

Frequently asked questions are addressed by the independent European Working Party advisory body set up under Article 29 of Directive 95/46/EC. at http://www.europa.eu.int/comm/internal_market/privacy/docs/wpdocs/2004/wp97_en.pdf

Surveys, contests, and sweepstakes. Occasionally, WWTE, in conjunction with may provide users and Web site visitors an opportunity to participate in a survey, contest, or sweepstakes. Information collected by WWTE when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address. WWTE may contract with a reputable third-party to facilitate the distribution of survey, promotion, or sweepstake programs that it undertakes with . Upon completion of these projects, all information is returned to WWTE or .

Cookies and other Web technologies

Cookies. When you visit WWTE Web pages, WWTE collects information about your computer and assigns you a "cookie" (a small, unique identifier text file). You do not provide this information—it is collected automatically as a means of supporting your visit to this Web site. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services and planning tools offered by this Web site.

Web Beacons. WWTE Web pages may contain electronic images known as Web beacons - sometimes called single-pixel GIFs - that allow WWTE to count users who have visited those pages. Web beacons do not access or capture any of your PII; they are a technique used to compile aggregated statistics about WWTE Web site usage.

Computer information WWTE collects certain technical information from your computer each time you request a page during a visit to the Web site. This information is collected from your computer's Web browser and may include your IP address, operating system, Web browser software (i.e. Netscape Navigator or Internet Explorer), and referrer Web site. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether PII may be used to identify you.

Communications from WWTE

Travel planning and reservations. Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you reserve travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail. Each time you reserve travel through WWTE, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, WWTE may contact you to inform you of these disruptions and help you make alternative travel arrangements.

E-mail notifications. WWTE may use your e-mail address or telephone number to contact you about changes to your confirmed travel itinerary.

Responses to your questions or suggestions. WWTE will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to this Web site, or accessing your account.

New services or functionality. WWTE may occasionally send out e-mails to alert customers of new services or functionality offered on the Web site.

If you have any questions about other use of your data, please see Privacy Policy.

RETURN TO PRIVACY POLICY

My Profile. Where available, the My Profile page allows users to view and change their account settings. The e-mail settings option lets you change your e-mail address. You can also change your password and elect to have an automatic password sign-in when logging on to the WWTE Web pages. You can add new travelers and delete existing travelers from your member profile; update or correct names, phone numbers, passport information, and emergency contacts for travelers associated with your profile; and update your travel preferences.

You can also close your “My Profile” account by selecting the Account Closure option. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. WWTE will send you an e-mail confirming your account closure to the e-mail address contained in your account profile.

My Trips. Where available, the My Trips page allows users to view, update, or delete their saved trip itineraries.

Communications from WWTE

Account Holders will receive communications from WWTE when they:

• Create a “My Profile” account
• Request to close an account
• Reserve travel
• Win a contest or sweepstake
• Contact WWTE with questions/suggestions.

When you access the My Trips or My Profile areas of the Web site (where available), reserve travel, or use selected travel planning tools, you may be required to sign in using your User ID and password. If you sign in as an Account Holder, WWTE records the User ID and the name on the account in the cookie file on your computer. WWTE may also record your password in this cookie file if you checked the box entitled "Save this password for automatic sign-in." Your User ID, password, and the name on your account is stored in the cookie file as encrypted data. Permanent cookie files remain on your computer's hard drive for five years from December 31 of the year the file was first placed on your computer, or until you manually delete it.

If you have any questions about other use of your data, please see Privacy Policy.

RETURN TO PRIVACY POLICY

Service providers
To provide and process the services you request, Sam's Club Travel shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Sam's Club Travel. We only provide information about travel either reserved or purchased on Sam's Club Travel to third parties that provide services or functions on behalf of Sam's Club Travel. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, and/or car rental suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Sam's Club Travel offers travel products from hotel, airline, and car rental suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Sam's Club Travel. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Sam's Club Travel will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our members and site visitors.

In the event that you make a new, or update an existing, travel reservation by calling our toll-free number, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Sam's Club Travel may contract a reputable third-party to facilitate the distribution of survey, promotion, or sweepstake programs. Upon completion of these projects, all information is returned to Sam's Club Travel.

Our legal obligations
Sam's Club Travel may be required by law to disclose information you have provided in obtaining our travel products or services. Sam's Club Travel may also disclose information against someone who poses a threat to Sam's Club Travel’s interests (such as customer fraud) or whose activities could bring harm to others. n addition, it may be necessary for Sam's Club Travel to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

Other Web sites
There are several places throughout Sam's Club Travel that may link you to other Web sites that do not operate under Sam's Club Travel’s information privacy practices. When you click through to these Web sites, Sam's Club Travel's information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information.

Control over and access to your information
Sam's Club Travel believes that members and site visitors should have control over the collection and use of their PII. You have access to your information in the following areas of Sam's Club Travel:

My Profile
The My Profile page on Sam's Club Travel allows members to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to the Fare Tracker or special promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to Sam's Club Travel. You can add new travelers and delete existing travelers from your member profile; update or correct names, phone numbers, passport information, and emergency contacts for travelers associated with your profile; and update your travel preferences.

You can also close your Sam's Club Travel account by selecting the Account Closure option. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your member profile.

My Itineraries
The My Itineraries page on Sam's Club Travel allows members to view, update, or delete their saved trip itineraries.

Communications from Sam's Club Travel
Members will receive communications from Sam's Club Travel when they:

• Sign-up to become an Sam's Club Travel member
• Request to close an account
• Purchase travel
• Elect to receive special promotional marketing communications
• Win a contest or sweepstake
• Contact Sam's Club Travel with questions/suggestions

Sign-up to become a Sam's Club Travel member
When you sign up as a new Sam's Club Travel member, you will receive a "Welcome to Sam's Club Travel" e-mail. This e-mail contains your member ID and describes the benefits of using Sam's Club Travel for planning and purchasing your travel needs.

Request to close an account
When you complete an Account Closure request, we will send you an "Account Closure Confirmation" e-mail.

Purchase Travel
Each time you purchase travel through Sam's Club Travel, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Sam's Club Travel may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Elect to receive special promotional marketing communications
As a registered Sam's Club Travel member, you will occasionally receive e-mails notifying you of special promotions or other travel news, if you sign up for this service when you register. Special promotional e-mails are intended to inform you of new or unique travel opportunities or special deals that are available on Sam's Club Travel.

You can sign up for or discontinue your subscription to Sam's Club Travel's e-mail services at any time on the My Profile page under the heading "E-mail settings." You can also unsubscribe to the Fare Tracker or special promotional e-mails at any time by replying to the e-mail with the word "unsubscribe" in the subject line.

Contests and sweepstakes
You have the option of sending an e-mail to Sam's Club Travel requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honor your wishes. Proof of identity is required.

Request customer support or submit questions/suggestions
When you request assistance with viewing your itinerary, logging on to the Sam's Club Travel site, or accessing your account, we will respond to you via e-mail or telephone.

New services or functionality
Sam's Club Travel may occasionally send out e-mails to alert customers of new services or functionality offered on the Web site.

Protecting your information
We want our members and site visitors to feel confident about using Sam's Club Travel to plan and purchase their travel, so we are committed to protecting the information we collect. Sam's Club Travel has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, Sam's Club Travel only stores the information you provide when registering to become an Sam's Club Travel member, create a travel profile, purchase travel, or use selected travel tools.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information to Sam's Club Travel over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Sam's Club Travel has also obtained a digital certificate from RSA Data Security, Inc., a top maker of hardware and software used to protect and manage computer network access. To view this site certificate on each secured page, click on the image of the closed lock or the solid key on the bottom bar of your browser window. A small frame displaying site security information will pop up.

• For Internet Explorer users: Click on the word "Subject" to verify that you are on the Web site http://travel.samsclub.com/pubspec/scripts/eap.asp?goto=jump&eapid=0-30028&jurl=. Click on "Issuer" to verify the site certification authority.
• For Netscape Communicator users: Click on "View Certificate" to verify that you are on the Web site http://travel.samsclub.com/pubspec/scripts/eap.asp?goto=jump&eapid=0-30028&jurl= and to verify the site certification authority.

Changes to the Sam's Club Travel Privacy Statement
This Privacy Statement was produced and posted on Sam's Club Travel on May 13, 2002. Sam's Club Travel reserves the right to modify or amend this Privacy Statement at any time and for any reason. If there are material changes to this statement or in how Sam's Club Travel will use your PII, Sam's Club Travel will notify you of such changes.

Regardless of later updates, we will abide by the information privacy practices described in this Privacy Statement at the time you provided us with your information.

If you have questions about our Privacy Statement, please e-mail us.

Contacting Sam's Club Travel
We want to make sure you have control over your online travel experience as an Sam's Club Travel customer, from planning and purchasing your travel to protecting your personal information.

Sam's Club Travel customer service travel agents are ready to help with your Sam's Club Travel travel concerns 24 hours a day, seven days a week. When you need help, use our feedback form. All e-mail receives a response within 24 hours. You may also call 1-800-955-7267 around the clock to speak to a representative personally. Agents will address any questions or concerns you may have about your Sam's Club Travel travel planning or purchases. We will do our best to respond to your request for assistance or other questions about Sam's Club Travel within 24 hours.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.